Privacy Policy

1. Introduction

TH Kindness Services LLC (TH Kindness, we, our, or us) is committed to protecting the privacy of individuals who interact with our website, services, and systems. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thkindness.lol or engage with our computer systems design services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please discontinue use of our website and services immediately.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily provide when you:

• Submit a contact form or project inquiry through our website
• Communicate with us via email at contact@thkindness.lol
• Call our office at +1 (828) 647-6619
• Engage our services as a client or prospective client
• Subscribe to any newsletters or updates we may offer

This information may include your name, email address, phone number, company name, job title, project requirements, and any other details you choose to share.

2.2 Information Collected Automatically

When you access our website, certain information is collected automatically through standard web technologies:

• Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, timestamps, and device identifiers.
• Usage Data: Click patterns, scroll depth, time on page, and interaction events that help us improve our website experience.
• Cookies and Similar Technologies: We may use essential cookies necessary for website functionality and analytics cookies to understand website traffic patterns. You may control cookie preferences through your browser settings; however, disabling essential cookies may affect website functionality.

3. How We Use Your Information

TH Kindness Services LLC uses collected information for the following purposes:

• Service Delivery: To respond to inquiries, provide requested services, and fulfill contractual obligations.
• Communication: To send service-related communications, project updates, proposals, and technical documentation.
• Website Improvement: To analyze usage patterns and improve our website performance, content, and user experience.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Security: To detect, prevent, and address fraud, unauthorized access, and other harmful or illegal activities.
• Business Operations: For internal record-keeping, billing, accounting, and operational purposes consistent with our business activities.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf — such as cloud hosting, analytics, and email delivery — subject to confidentiality agreements and data processing terms.
• Legal Obligations: When required by law, court order, subpoena, or governmental authority with proper jurisdiction.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, provided the recipient agrees to honor this Privacy Policy.
• Protection of Rights: To protect the rights, property, or safety of TH Kindness Services LLC, our clients, or the public, as permitted by law.
• With Your Consent: With your explicit consent or at your direction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Project-related data and communications are retained for the duration of the client relationship plus a reasonable period thereafter for legal and business record-keeping purposes.

6. Data Security

TH Kindness Services LLC implements appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all website communications
• Access controls and authentication mechanisms for internal systems
• Regular security assessments and penetration testing of our infrastructure
• Employee training on data privacy and security best practices
• Incident response procedures and breach notification protocols

While we strive to protect your information, no method of electronic storage or transmission is absolutely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach affecting your personal information, as required by applicable law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal data.
• Deletion: Request that we delete your personal data, subject to legal retention obligations.
• Portability: Request a structured, machine-readable copy of your data.
• Objection: Object to processing of your personal data in certain circumstances.
• Withdraw Consent: Withdraw previously given consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at contact@thkindness.lol or call +1 (828) 647-6619. We will respond to verified requests within the timeframes required by applicable law.

8. California Privacy Rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. TH Kindness Services LLC does not sell personal information as defined under California law. California residents may request disclosure of the categories and specific pieces of personal information we have collected, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share information. To make a request, contact us using the information in Section 11.

9. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the effective date at the top of this page and, where appropriate, provide notice through our website or via email. Continued use of our website or services after changes become effective constitutes acceptance of the revised policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: